Customer relationship populations exhibit divergent life characteristics across different industries, and retirement rate behavior influences customer life expectancy. Customer population life characteristics are measured through the study of historical customer retirement behavior and the application of statistical techniques to construct survivor curves that describe mortality patterns, which can be used to predict future retirement behavior of a customer population. The selection of the method for measurement of historical customer retirement activity has the potential for significant influence on customer population life characteristics.

This content is only available as a PDF.
© 2009 American Society of Appraisers
2009
You do not currently have access to this content.