Managers often implement behavioral controls to prevent free riding, especially in group settings where individual effort is difficult to measure. We argue that to the extent these controls signal a norm of self-interest in the workplace, they are likely to result in lower trust and employee effort. We predict and find that controls that send stronger signals of self-interest are especiallydetrimental to employees with high levels of prosocial motivation-individuals who tend to be less self-interested than their peers. Our results suggest managers should consider how behavioral controls signal self-interested organizational norms and influence employee outcomes.
An experimental investigation of how self-interested organizational norms undermine prosocial motivation and influence employee effort
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Jace B Garrett, D. Kip Holderness Jr., Kari Joseph Olsen; An experimental investigation of how self-interested organizational norms undermine prosocial motivation and influence employee effort. Journal of Information Systems doi: https://doi.org/10.2308/ISYS-19-047
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