A policy capturing approach was used to examine the advising variables that contribute to student satisfaction. Students (N = 468) rated 48 scenarios in which advising approach, relationship, advisor gender, emotional nature of the relationship, and type of advisor were manipulated. Results show that being known to the advisor, having a professional advisor, and receiving warmth and support from the advisor were important factors to advisee satisfaction. Ratings differed by student gender, advising experience, and age. Relational variables can exist across multiple advising approaches, and satisfaction likely depends more on the advisor's interpersonal skills and style than advising approach.

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Author notes

Karen E. Mottarella joined the University of Central Florida (UCF) in 1998 as the Coordinator of Undergraduate Advising for the Psychology Department. She is currently instructor of psychology and a licensed psychologist in Florida. Dr. Mottarella received the 2002 University Award for Excellence in Faculty Advising at UCF, and she has published papers in journals such as Psychology Teaching and Learning, the International Journal of Reality Therapy, and the American Journal of Family Therapy. Her research interests include academic advising, in-home counseling and outreach models, psychological assessment, and Web-based training.

Barbara A. Fritzsche is associate professor and Director of the PhD Program in Industrial and Organizational Psychology at the University of Central Florida. Dr. Fritzsche's research interests include diversity issues, predictors of performance, and Web-based training. She has published papers in journals such as Journal of Personality and Social Psychology, Journal of Occupational and Organizational Psychology, Journal of Vocational Behavior, Personality and Individual Differences, Human Resource Management, Journal of Applied Social Psychology, Psychology Teaching, and Learning, and Social Behavior and Personality.

Kara C. Cerabino is a doctoral candidate in industrial and organizational psychology at the University of Central Florida. Her primary research interests include work-family conflict and diversity issues. Kara has published in Personality and Individual Differences and was a recipient of the Lyman Porter Award for Best Graduate Student Paper presented at the 2003 Academy of Management conference.

This research was supported by a grant from NACADA awarded in 2003.