Many service providers around the country target programs towards immigrant and refugee groups, with varying levels of success. These immigrant groups represent many different nations and many different languages, and it is often impossible to easily obtain information on the characteristics of these communities. This lack of knowledge of the target populations may not always cause a project or a program to fail, but it can often represent a formidable obstacle to success. But this is not surprising; after all, how can we possibly provide effective social services to our populations without recognition of the culture, beliefs, language, etc. of the communities we are trying to reach? To have truly effective services, providers must not only make these services understandable and accessible to the target groups, but must assure that they meet the needs that the immigrants and refugees themselves feel are important to their everyday lives.

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