This document sets out a strategic plan for Aurora Clinical Engineering. It reviews strengths, weaknesses, threats, and opportunities; presents a series of statements relating to Aurora Clinical Engineering's vision, mission, values, and objectives; and sets out its proposed strategies and goals.
The Aurora Clinical Engineering manager's vision of Aurora Clinical Engineering in five years is:
Aurora Clinical Engineering (ACE) will have expanded its staffing and expertise to provide 90% to 95% of support for all of Aurora's clinical applications and systems. It will have depot services for those specialized or low-end modalities that have been identified to be best serviced in that manner. ACE will have developed non-degreed clinical engineering aide or assistant positions to cost-effectively handle servicing the less technical, low-end devices. ACE will be able to easily benchmark, monitor, and report its cost effectiveness to senior administration. ACE will have developed Aurora's Asset Management System to the point where Clinical Management, Site Administration, Accounting, and Finance will have cost of ownership, depreciation, and service history data readily available to assist in budgeting and equipment replacement decisions.
The central purpose of Aurora Clinical Engineering is defined as:
Aurora Clinical Engineering provides Engineering, Regulatory Compliance, Safety, Technical and Clinical Consulting, Asset Management, and Maintenance Management Services. We serve those who provide care to all Aurora Health Care patients by supplying them with the expertise to manage their technology safely, affordably, and effectively. We create and implement innovative, customer focused, high-quality solutions to ensure the accuracy, reliability, and safety of all patient care technology in a timely and cost-effective manner.
The values governing Aurora Clinical Engineering's development will include the following:
Accountability, teamwork, and respect
Setting the standard for service
Continually improving our quality
Controlling our costs
Power of diversity
Long-term business objectives of Aurora Clinical Engineering are summarized as:
To expand and in-source services and build expertise to the point of virtual self-reliance
To become a highly visible, efficient, and cost effective entity of Aurora Health Care
Aurora Clinical Engineering will pursue the following key strategies:
Develop in-house support for high-end modalities (computed tomography (CT), magnetic resonance (MR), nuclear medicine) to eliminate costly outside services.
Complete development of in-house support for anesthesia, laser, sterilizer, imaging, and diagnostic ultrasound equipment in all regions.
Develop aide or assistant positions and work to push high-tech services to more experienced techs, while migrating low-end, low-tech services to non-degreed positions.
Complete standardization of services, methods, policies, and procedures while maintaining flexibility to meet the needs of all customers.
Complete development and implementation of Asset Management System. Work with Aurora Corporate Information Systems (IS) and St. Croix Systems to interface front end WOSYST Maintenance Management System to capital acquisition, accounting, accounts payable, finance, and purchasing systems.
Develop IS applications expertise to provide support to any device or application that interfaces with clinical equipment.
Expand clinical engineering website features to provide greater value to customers/staff.
Complete development of lab services.
Complete development of depot services.
Develop parts specialist position.
Complete development and staffing for support to the Visiting Nurses Association (VNA).
Complete pilot program for in-house endoscopy service.
Work with St. Croix Systems to consolidate clinical engineering databases onto one server.
Work with Corporate IS to interface WOSYST Maintenance Management System to AFE (Authorization for Expenditure), service contract and lease database, and other corporate systems to accommodate reporting of assets and costs.
Develop and standardize policies and procedures for all clinical engineering processes that feed data into WOSYST to ensure continued integrity of database.
Complete IS training in A+ Networking and Aurora standard operating systems to facilitate support of Clinical IS applications.
Begin inclusion of clinical engineering staff in training for specific clinical IS applications.
Complete training and pilot service programs for ACL (Aurora Consolidated Labs). Document successes and savings and present to ACL Administration and Finance.
Expand Sterilizer service in central and north regions. Document successes and savings and present to North and Central Region Administration and Finance.
Evaluate effectiveness and abilities of Asset Management I. Identify and develop components of Asset Management System II.
Complete standardization of services, methods, policies, and procedures while maintaining flexibility to meet the needs of all customers.
Complete transition of support for Clinical IS applications.
Develop Clinical engineering aide or assistant positions and work to push high-tech services to more experienced technicians while migrating low-tech services to non-degreed positions.
Develop in-house support for high-end modalities (CT, MR, Nuclear Medicine).
Identify areas best suited for depot repair services and develop those depot services.
Complete development of lab services.
Expand support for high-end modalities.
Develop parts specialist position.
Expand anesthesia and laser services in all regions.
Complete development of depot services.
Complete pilot program for in-house endoscopy service.
